Train tickets are confusing

[lnr]

I'm sure train ticketing was supposed to have got more easy to understand. This weekend I took a train from Shelford to Harpenden - travelling down the Liverpool Street line to Tottenham Hale, getting the Victoria Line tube to Kings Cross St Pancras, and then getting a train from St Pancras to Harpenden. Apparently the off-peak return for this journey should have been £52.50 - but when I went to buy one from the ticket machine at Shelford station this ticket wasn't available. In fact the machine refused to believe Harpenden even existed - so in a rush not to miss my train I bought the first return I could think of to London - an off-peak return to London Terminals costing £22.60.

So I got to Tottenham Hale - and since I'd thought I would have a cross-London ticket with me I hadn't brought my Oyster Card - and had to pay the full price single fare from Zone 3 to Zone 1 - which is £4.30. At St Pancras I bought my return to Harpenden which was another £22.50. I had an utterly fantastic time at Heather's HenFest (see photos on Facebook) before coming home again on Sunday, and paying another £4.30 on the tube. This took my total fare to £53.70 - amazingly only £1.20 more than the off-peak return should have been. And in fact if I'd had my Oyster with me it would have been *cheaper* to split the tickets this way.

Not being 100% sure I'd actually been supposed to use a London Terminals ticket to Tottenham Hale (though the guys checking tickets on the way in and out just waved me through they did barely glance at it) I figured I'd have a quick check online - and it turns out that though an off-peak return to London Terminals (valid from Shelford to Liverpool Street) is £22.60 the off-peak return to Tottenham Hale (one stop shorter on the same train) is supposed to be £30.20! I'm now completely baffled to say the least!

I do wonder if I should complain to Greater Anglia though, given that their machine failed to sell me a ticket which would have been cheaper than the ones I did get! But I'm also wondering if in future I may be able to find other journeys which are cheaper on two tickets plus Oyster than on the cross-London fare!

(Edit: I've just checked and the zone 1-3 off-peak Oyster fare is £2.60 - which would have reduced the total price to £50.30 - so if the Terminals ticket *is* valid to Tottenham Hale it looks like it really is actually cheaper to buy two returns and use Oyster on the tube than buy a return all the way through).

Comments

[catyak]

A lot of return tickets allow you to break the return journey, so getting on at Tottenham Hale doesn't mean you didn't get there from Liverpool Street and change trains. If they're using electronic ticketing then they could probably track that but probably don't. If all else fails, you could continue on to Liverpool Street and take a tube from there, it's still Zone 1 so it would just take you longer.

D

[lnr]

Liverpool St is indeed zone 1, so would actually be slightly cheaper than Zone 3 Tottenham Hale on the Oyster (same price in cash though) - but as you say it would take longer - mind you given they always allow far too much time for crossing London it might well still be possible to get the same train from St P. It would be useful to be absolutely sure whether I was indeed allowed to get off at TH on the ticket I used. But I'm still most cross that the machine wouldn't/couldn't sell me the ticket I actually wanted.

[bjh21.livejournal.com]

The official line on breaks of journey on Off Peak tickets (http://www.nationalrail.co.uk/times_fares/offpeak_conditions.html) is that you have to phone National Rail Enquiries and ask them whether it's allowed on a specific ticket. They also mention "restriction codes", which suggests that Avantix might have all the details too.

Personally, I think that charging for this kind of information is wrong, so I just treat all Off Peak tickets as allowing break of journey.