House saga

[lnr]

HSBC haven't got back to me in time, despite me ringing again today, so there's no way we can exchange on the 23rd or 24th, and hence we can't move on the 24th and won't be there on the 25th, so I've emailed to cancel our removal van (for now) and try and arrange that our fridge can be delivered on a later date instead. And having done these things I feel a lot better, especially as Kevin the landlord has said he really doesn't mind at all when we move in and Peter moves out so long as he can come and read the meter on the day. Thankyou Kevin, you have made me a lot less stressed. If they get it sorted tomorrow or Friday we might be able to move out on the 25th or 26th, which means Peter can move in pretty much as planned. If not we're fairly sure we can come up with contingency plans. The world has not ended.

I wonder if they'll ring me back tomorrow? - Edit: ha! They didn't even have a note on my file that they were supposed to call me back.

Comments

[oldbloke.livejournal.com]

I wonder if they'll ring me back tomorrow?

I wouldn't rely on it. Ring them yourself, early. The most annoying person gets dealt with first, so as to get rid of them.

[lnr]

Didn't work on Monday, or yesterday, or today.

A colleague suggested I go camp out in the local branch, but that wouldn't really be annoying the right people.

[dave holland (from livejournal.com)]

Camping in the branch worked for us when we had a problem with Abbey National (about 1998).

Pessimistically, I'd suggest keeping a log of your communications with them, in case you need it when you get in touch with the financial ombudsman. :-|

Good luck!

[monkeyhands.livejournal.com]

About eighteen months ago we were looking into possibly buying a house and we decided to ask HSBC for a mortgage quote. Just arranging the appointment for that was a complete screaming nightmare because we couldn't phone the local branch directly and the call centre kept failing to pass the information back and forth. So you have my heartfelt sympathy.

[lnr]

Thankfully the mortgage call centre is staffed by people who speak understandable English, and it has enough staff that once I get through the "your call may be recorded" message and the two options I have to pick then someone has always been available to talk to me straight away.

Which is just as well, because when they do put me on hold to look something up or talk to someone I find their hold music is currently completely fucked and covered in crackle, and if I had to spend time on hold before even talking to someone I would have cracked by now.

I've called them again today, and may actually be making progress. We'll see.

[tigerfort.livejournal.com]

This is about the level of uselessness that I expect from HSBC, to be honest. I've never had an encounter with them that didn't leave me wanting to hit someone.

[ceb.livejournal.com]

Hurrah for sensible landlords, at least!

I've got my fingers crossed for you.