Letter to Argos

[lnr]

Perhaps I should have sent it by snail mail. Still, I've emailed them the following:

Thankyou for letting me know the state of my order.

Could you please let me know if you have a complaints department?  I
wish to discuss the way this order has been handled, and possible ways
of improving the situation.

I'm afraid that after waiting for over two and a half months the offer
of a full refund does not seem like appropriate compensation for the
delay I have experienced.  Especially as you seem unable to give me an
accurate idea of when the furniture will be in stock, or keep me
informed as to the state of the order without me contacting you.

Yours,

Eleanor Blair

Comments

[lnr]

Actually they mailed me back with a phone number to contact, and I'm slightly more positive about the result of that. Not going to blog it for fear of jinxing it, but more news next week hopefully.