Letter to Argos

[lnr]

Perhaps I should have sent it by snail mail. Still, I've emailed them the following:

Thankyou for letting me know the state of my order.

Could you please let me know if you have a complaints department?  I
wish to discuss the way this order has been handled, and possible ways
of improving the situation.

I'm afraid that after waiting for over two and a half months the offer
of a full refund does not seem like appropriate compensation for the
delay I have experienced.  Especially as you seem unable to give me an
accurate idea of when the furniture will be in stock, or keep me
informed as to the state of the order without me contacting you.

Yours,

Eleanor Blair

Comments

[deadpidge.livejournal.com]

Its Argos, FFS.

Stop your bloody whining and go to a proper shop.

I'm not helping much, am I?

[mhoulden.livejournal.com]

Worth a try. If you need to take it further, try this address:
Director of Customer Services
Argos Ltd,
489-499 Avebury Boulevard,
Central Milton Keynes,
MK9 2NW

and something like this:

"Dear Sir,

On {date} I ordered a dining table and chairs, catalogue number {whatever}, order number {whatever}, from your online store. I recently moved house and needed new furniture quickly. When I placed this order I was informed that it would be delivered on {date}. However since then the delivery date has been put back further and further.

{put the time line here}

I contacted your online customer services department on {date} and did not receive a satisfactory response. I have now been without a table and chairs for {number} months and am seriously concerned that they do not appear to be forthcoming. I am disappointed with the level of service that I have received from your company and must request that I receive a full refund for the cost of the furniture as well as {whatever} for the time it has taken to pursue this matter.

I look forward to hearing from you as soon as possible.

Yours faithfully,"

(Replace the bits in {curly brackets} as needed.)

A letter to the director of customer services at head office usually works, even if they don't have an "official" one. The letter will probably go to the director's secretary who will never have heard of you so you need to give them a run through of what happened and any reference numbers so they can find the order. You also need to get to the point and tell them what you expect. Chances are they won't change their system (or tell you that they've changed it), but they can do "discretionary" or "one off" things (that they actually do for everyone who complains in the right way).

[lnr]

Actually they mailed me back with a phone number to contact, and I'm slightly more positive about the result of that. Not going to blog it for fear of jinxing it, but more news next week hopefully.