A slight case of overblogging

Why I hate Virgin Media right now: ( letter to virgin media sales team )

I would say I hate everyone, or everyone selling anything on the web, but John Lewis just delivered me a bookcase when they said they would, and even rang in advance to let me know they'd be here in 30-45 minutes. Somehow I'm not in the mood for building flat-pack furniture right now.

It turns out the construction team noted the problem on the 8th, but didn't bother like telling the people who rang me yesterday to check today was still OK, never mind telling me. BT tell me I have to get Virgin to cancel the number transfer and then call them back on the 19th to double-check. Virgin tell me that the number transfer has been cancelled because the installation was cancelled. They still tell me someone will be in touch to re-arrange a date but that it might not be soon. I am *not* happy. (but telling me I'm a fool for having anything to do with them is not going to help)