I am mentally composing a very long complaint letter

[lnr]

Bathroom woes continue

Nationwide RSA have now out and out admitted that the reason they don't respond to emails is because their customer service agents are simply completely overloaded, and don't have time. Perhaps this is why my claim for the *second* time was referred to an external service, but the "system" failed to actually pass it on until I rang up several days later and asked about the delay. Or perhaps their systems are just rubbish.

Anyway having spoken to Nationwide/RSA again today they have *actually* referred my claims to MA Assist, who have in turn referred me to Higgs Building Services, who in turn have run up and made an appointment, and then rung up again and asked if they could come sooner. It'll be another survey appointment of some sort, but will actually e.g. discuss replacement materials, and get the work booked in to take place.

Which could take two months. This is a bit longer than the 26-40 day estimate given to me by Nationwide/RSA on 28th September. I can see that complaint letter getting longer

Thanks to Rachel for finding the <details> tag for me to use here :)