lnr: (Pen-y-ghent)
[personal profile] lnr
Stagecoach replied:

Thank you for your e-mail below.

Firstly, I must apologise that you have encountered an issue with the number 10 service on Saturday 15th October 2016.

Unfortunately, the service in question was unable to operate due to a passenger being very ill on the bus which, resulted in the driver being unable to continue due to health and safety reasons.

With regards to MyBusTripp App, this is a third party app and we have not responsibility as to the information which is or is not provided. Stagecoach has just started a new app with live information. To down load this please go to your app store and type in stagecoach app.

As the disruption to the service were circumstances beyond our control I an unable to honour your request for compensation on this occasion.

Please accept my sincere apologise for the disruption in the service and I hope any future travels on our services are trouble free.


I'm not sure how I was supposed to know about their app (it's not obviously advertised anywhere), and they don't say whether it's any better at distinguishing not-running buses from no-live-data buses.
From:
Anonymous (will be screened)
OpenID (will be screened if not on Access List)
Identity URL: 
User (will be screened if not on Access List)
Account name:
Password:
If you don't have an account you can create one now.
Subject:
HTML doesn't work in the subject.

Message:

If you are unable to use this captcha for any reason, please contact us by email at support@dreamwidth.org


 
Notice: This account is set to log the IP addresses of everyone who comments.
Links will be displayed as unclickable URLs to help prevent spam.

August 2017

S M T W T F S
  12345
6789101112
13141516171819
20 212223242526
2728293031  

Most Popular Tags

Style Credit

Expand Cut Tags

No cut tags
Page generated Oct. 17th, 2017 06:44 pm
Powered by Dreamwidth Studios