I agree, I think what the documents say and what happens in practice are very different.
In those cases, I think it's best to accept whatever overpriced ticket they offer to sell you (or even accept a penalty fine) but then write and get a refund after the fact.
TOCs are generally pretty good about replying to complaints (although my experience has been that paper letters elicit the best responses) - please let us know what you get back from GA.
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timeasmymeasure
no subject
Date: 2012-09-25 10:17 am (UTC)In those cases, I think it's best to accept whatever overpriced ticket they offer to sell you (or even accept a penalty fine) but then write and get a refund after the fact.
TOCs are generally pretty good about replying to complaints (although my experience has been that paper letters elicit the best responses) - please let us know what you get back from GA.