Date: 2005-09-05 05:51 pm (UTC)
From: [identity profile] new-brunette.livejournal.com
Was just about to recommend this but [livejournal.com profile] aldabra beat me to it - they sorted out a dodgy cable modem over a weekend, after months of complaints through the usual channels failed.

You should give customer services one chance before emailing the CEO, though.
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