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One step back
Despite having discussed tiles in early December, and had an email saying they were going to double check if there would be any extra labour charge for the design we choose (20x10cm tiles, rather than 20x20) I got a call at lunchtime *today* to say that yes, this was going to cost extra, and so would the coloured grout. So I asked how much extra, and they emailed me an additional per square metre price. Which is no good at all, because I don't know what size the whole bathroom is! (I can probably dig it out somewhere). But the extra cost is based partly on the old tiles being 30x30 - and I can't even go an measure one because they were all ripped out yesterday, but no way where they were 30cm tiles!
Anyway I've emailed them back, including an old invoice of when I picked up a couple of samples in 2018 of 200mm tiles to try and replace a damaged one. I shall have to see what they say, but now I'm just waiting again. And it's part way through the damned job and they haven't ordered the tiles yet, and *why* and I am so cross. *sigh*
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