It's a non-smart phone with no wifi or apps, and although I gather it can technically do web connections and emails it's not been configured to do so. I've noticed the screen occasionally lighting up randomly recently, and wondered if that could be causing it. I figured I'd try a factory reset of the settings, but sadly that needs a security code, and the one which is supposed to work for that model (Nokia C1-01) doesn't seem to work. All a bit frustrating. If it weren't for the fact it was only 6 months old yesterday I'd just recycle it and get a new one!

Seriously if anyone does have a recommendation for a properly basic phone model that just does calls and texts I'd welcome it though.